FAQ
Useful Information
Everything you need to know to make the most of your stay, in every season.
FREQUENTLY ASKED QUESTIONS
Your Stay, Every Detail Considered
Cancellation policies vary depending on the rate selected at the time of booking.
Non-Refundable Rate
In exchange for full prepayment of the entire stay at the time of booking, an exclusive discounted rate is offered. In the event of cancellation, modification or no-show, the amount already paid will not be refunded.
Flex 21 Rate
A deposit of 50% of the total stay is required at the time of booking. The remaining balance must be paid no later than 21 days before arrival.
Free cancellation is available up to 22 days before arrival. For cancellations made within 21 days of arrival, as well as in the event of a no-show, cancellation charges apply.
Flex 5 Rate
A deposit of 50% of the total stay is required at the time of booking. The remaining balance must be paid no later than 5 days before arrival.
Free cancellation is available up to 6 days before arrival. For cancellations made within 5 days of arrival, as well as in the event of a no-show, cancellation charges apply.
Check-in is available from 3:00 PM.
Check-out is required by 11:00 AM.
Yes, the hotel offers a covered garage reserved for guests at a cost of €10 per day.
Not directly at the hotel. Two charging stations are located just a short walk away, immediately behind the hotel.
Breakfast is served every morning from 7:30 AM to 10:30 AM.
Yes, our restaurant welcomes both hotel guests and external visitors, subject to availability.
Dinner is served from 7:00 PM to 9:00 PM.
Yes, access to the wellness area is included in your stay, and no reservation is required.
Bathrobes and slippers must be worn when entering the Spa.
Massages are available at an additional charge and require advance booking, which can be arranged at either the hotel Reception or the Spa Reception.
Yes, the gym is available to guests aged 16 and over every day from 8:00 AM to 8:00 PM.
Clean sports shoes suitable for indoor use are required.
The Ciampinoi ski lifts are just 300 metres from the hotel.
Our complimentary shuttle service also takes guests to the Ciampinoi, Dantercëpies, Campetti and Costabella lifts.
Yes, the hotel provides a heated ski storage room equipped with lockers and boot dryers.
You can collect your ski pass directly at Reception.
Yes, our hotel is dog-friendly. A supplement of €35 per day applies for four-legged companions.
Yes, baby cots and high chairs are available upon request.
Yes, there are two bus stops directly in front of the hotel, providing convenient and quick connections between the various villages throughout the valley.
Yes, in accordance with the hotel's service arrangements.
Yes, luggage storage is available free of charge, both before check-in and after check-out.
Yes, Reception is open 24 hours a day, 7 days a week. Our team is always available to assist you with any needs.
Access to the Spa areas is subject to age restrictions.
The pool on the 4th floor is available to guests aged 12 and over.
Access to the Vertical Spa on the 5th floor is reserved for guests aged 16 and over.
For our younger guests, we have created a dedicated area on level -1, featuring a children's pool and a games room, where they can have fun in a safe environment.
Yes, absolutely. Our Spa is also open to external visitors, subject to availability.
We offer a range of Day Spa packages designed to provide a complete wellness experience, even without an overnight stay at the hotel.
Yes. You may continue to enjoy our Spa after check-out, subject to availability, at a cost of €35 per person.